Fetch Failed Email Inbox

Some suppliers don’t send an email with an attachment for Fetch to pick up. Because Fetch can’t find anything it can use, it will send the invoice to the Fetch Failed Folder. It is important that someone checks this folder every now and then so that invoices aren’t missed.

Another reason invoices might go to the Fetch Failed Folder is that there has been a “traffic jam” when it has been reading emails and some timed out and didn’t get processed. For these, try sending them through again.

Invoices with no attachment

There is usually a link to follow in the email to open the invoice. Suppliers using software such as Xero are good examples.

These invoices cannot be opened by Fetch and will not go into the Processed Inbox. It is important that every few days you check the Exceptions Inbox in your email for them so you can put them into the Fetch processor.

When you click on the link in the email, you will see the option to download the file. It may look like the screenshot below or it could look different to this.

This will download your invoice into your Downloads Folder in your email.

You can now attach this invoice to a new email and send it to the email address that you use for Fetch.

It is a good idea to contact the supplier and ask them if they could tick the “Add an attachment” box when processing invoices for you.

Their system should remember this setting and each time you receive their invoice the attachment should also be present.