When you see “Unknown Document”

February 4, 2019

If you see “Unknown Document” in the Processing Window, it means that the original email contained an attachment that was not an invoice (or ABBYY has not identified this document as an invoice).

If the document is not an invoice, simply send the invoice to the “To Delete” queue and clear this queue at a later date.

You may want to find that email – it will be in the folder Fetch Failed or Fetch Processed in the email inbox that Fetch receives the documents from.

If the document is an invoice that ABBYY has just not recognised, you can force it to process the document.

Hover on the line that says “unknown” and 3 dots will appear at the end of the line. Select Change Document Definitions and then Invoice.