How to Report Issues to Us – FetchSync for MYOB EXO

May 11, 2022

Issues within FetchSync could happen due to a software update, incorrect information in a field or system changes. When any of these happens you are most likely to get an error message you can send us. Please email Support@fetch.net.nz with your issue.

Processing issues

Your issue may be to do with an invoice that isn’t processing as expected.

Please send us screenshots to explain what you are seeing (if you need help taking a screenshot please have a look at this article: https://help.gofetch.net.nz/how-to-take-a-screenshot/).

We also need to know the Supplier Name and Invoice Number.

Please don’t process or delete the invoice – we need to be able to see it to help.

Application Error Message

In Fetchsync if an error occurs you may see an Application Error message.

We do not need to see this message, but we do need the actual error message that is embedded within this.

There is an icon in the bottom left of the error box. Click on this and you will copy the error message to your clipboard (it will look like nothing has happened, but the message has been copied).

When you paste (Ctrl V, or Right Click, Paste) into your email to us, you will see that the error message looks something like this:

You don’t need to understand it – our developer needs this to be able to debug your issue.

If this error happened when you were working with an invoice we also need to know which invoice if possible – Supplier Name and Invoice Number.

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